RETURNS POLICY

We have a 100% satisfaction guaranteed policy. This means that if you find a fault with your product, or are unhappy with it for any reason, we will replace the item or refund you the total amount payed. 

To be eligible for a return or refund, you will need the receipt or proof of purchase, and an explanation as to why you have initiated the return. The item will also need to have been purchased no more than 36 months earlier than the date of return. 

To start a return, you can contact us at sales@murdalighting.com.au. Please note that returns will need to be sent to the following address: 617 ROSEDALE ROAD, CONDOBOLIN, NSW, 2877.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@murdalighting.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@murdalighting.com.au.

WARRANTY INFO

At Murda Lighting, we take pride in delivering top-tier products that are built to last. That's why most of our products come with an industry-leading 2- or 3-year warranty, ensuring you can count on them to perform when it matters most. This warranty covers any defects in materials or workmanship, giving you peace of mind and confidence in your purchase.

But we don’t stop there. We also offer a 100% Satisfaction Guarantee because your happiness is our priority. If for any reason you’re not completely satisfied with your purchase, we’ll make it right—whether that means replacing the product or finding another solution that works for you.

Our commitment to quality and customer service is second to none. We stand by every product we sell, knowing they’re designed and built to meet the demands of hardworking people like you.

Experience quality you can trust, backed by a warranty that puts you first.

Making a warranty claim with us is straightforward and hassle-free. Here's how you can do it:

1. Check Your Warranty Details
   Review your purchase receipt or the product documentation to confirm the warranty period and terms for your item. Most of our products are covered under a 2- or 3-year warranty.
2. Contact Us
   Reach out to our customer support team via phone, email, or our website contact form. Provide the following details to help us process your claim quickly:
3. Product Assessment
   Our team will review your claim and may request further details or testing to determine the issue. In most cases, this can be done remotely without you needing to send the product back immediately.
4. Resolution
   If the issue falls under our warranty terms, we’ll offer a replacement or repair, or, in some cases, a refund. If the product needs to be returned, we’ll guide you through the return process, including providing shipping instructions if required.
5. Follow-Up
   Our goal is your satisfaction, so we’ll ensure the resolution meets your expectations. With our 100% Satisfaction Guarantee, you can rest easy knowing we’re here to support you.

If you have any questions or concerns, don't hesitate to get in touch. We're here to make the process as seamless as possible.

DEALER INFO

Join our network of trusted dealers and bring high-quality LED lighting solutions to your customers. As a dealer, you’ll gain access to exclusive benefits, competitive pricing, and a range of top-tier products designed for durability and performance.

Why Partner with Us?

• Exclusive Dealer Pricing: Enjoy wholesale rates and special offers on our entire product range.
• Comprehensive Product Support: Access technical resources, training materials, and a dedicated account manager to support your business.
• Marketing Resources: Benefit from promotional materials, branding assets, and co-marketing opportunities to help grow your business.
• Fast Shipping: We prioritise our dealers with quick and reliable shipping to keep your inventory stocked.

How to Apply

1. Submit an Application
   Fill out our dealer application form: https://form.jotform.com/243358252464863
2. Approval Process
   Our team will review your application and contact you to discuss the next steps. We ensure our dealers align with our commitment to quality and customer satisfaction.
3. Get Started
   Once approved, you’ll receive access to our dealer portal, pricing structures, and support team to help you start selling.

Who Can Become a Dealer?

Whether you’re a retailer, distributor, or online seller, we welcome businesses that share our passion for delivering exceptional lighting products to customers.